Work That Fits Around Real Life
Support Ancestry members from the US, UK and Ireland via phone and live chat
Work Monday to Friday, 2:30pm–11:00pm
Hit customer satisfaction, retention,
and quality goals
Provide thoughtful, tailored service
Previous customer service experience
Confidence using multiple tech tools at once
Strong English skills (verbal + written)
Resilient, resourceful, and ready to work remotely
€31,470 salary + RSUs + bonus opportunities
Health + dental care for you
and your dependents
Remote flexibility in the Republic of Ireland
25 days holiday + 10 public holidays
Monthly WiFi Reimbursable Allowance
Paid training, a great culture, and
support to grow your career
Further education reimbursement
Ancestry All-Access Subscription
+ AncestryDNA kit to get you started
on your own journey of discovery
Monthly Wellbeing Allowance (up to €80)
Further education reimbursement
Think you have our DNA?
Apply now or join our Talent Community for future hiring opportunities!
Hiring Process
Application
Before you apply, take a moment to review the qualifications—we want to set you up for success. This role requires previous customer service experience, strong English skills (speaking, listening, and typing), and a reliable high-speed internet connection. If that sounds like you, we’d love to hear from you!
We hire for our Member Services team multiple times throughout the year. If applications aren’t currently open—or if you're not selected this time but meet the qualifications—you’re welcome to join our Talent Community. It’s the best way to stay on our radar and be considered for future hiring windows. We’ll keep you in the loop when new opportunities open up!
Recruiter Call
A quick 30-minute chat with our recruitment team to get to know you better, talk through the role, and answer any questions you have.
Skills Assessment
A 20-minute assessment to check a few key things—your typing speed, written communication skills, and home internet setup. It’s quick, straightforward, and helps us make sure you’ve got the basics to thrive in a remote support role.
Interview
A 90-minute interview session where you'll show off your skills in a live call and chat assessment, followed by a conversation with the team focused on your experience and how you approach different situations. It’s a chance for us to get to know you—and for you to get a feel for the role.
Offer & Onboarding
If you're selected, you'll receive a job offer—pending the successful completion of a background check. Once everything’s in place, you’ll kick things off with 4 weeks of paid training to get you fully up to speed. We’ll make sure you feel confident, supported, and ready to hit the ground running from home.
Not Ready to Apply Just Yet? Stay in the Loop (and Your Slippers).
Join our Talent Community and be the first to hear about new remote opportunities with Ancestry’s Member Services team in Ireland.
Whether you’re waiting for the right time, brushing up your CV, or just exploring your options—you can stay comfy and connected. We’ll keep you updated with upcoming hiring classes, tips for applying, and a peek into life on the team.
