About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 40 billion records, over 3 million subscribers and over 23 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing the most important information about themselves and their families.

We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. 

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

You will help maintain high site availability and ensure the best customer experience through complex technical problem resolution, creating and improving procedures, facilitating communication, and participating in active incidents. Your role is important to the success of Ancestry and requires both depth and breadth in many cloud operations technologies including an understanding of observability practices and incident management. Participate in team meetings and team projects assigned.

What you will do…

• Provide frontline support, including the ability to provide technical solutions, for a complex system including a variety of cloud infrastructure technologies, databases, and network systems

• Analyze data from monitoring tools and take appropriate actions based on patterns, outliers, or anomalies

• Partner with development teams to find ways to reduce the time to issue detection and resolution

• Manage bridges with on-call rotational support groups and executives during outage events or as deemed necessary

• Report on Incident cases through our automation tools and ticket tracking system

• Research, proof, and author technical documentation

• Participate in team meetings and team projects - both independently and as assigned

• Be available to cover other shifts (i.e.: days, weekends, and holidays)

• This position is for an afternoon shift from 1 pm – 10 PM MST, Tuesday-Friday. The Command Center is a 24x7x365 operation and you will work some holidays

Who you are...

• 2+ years in a continual, high-availability production environment

• 2+ years in managing AWS technologies and services

• 2+ years in an enterprise level NOC or Command Center environment

• A background in scripting and automation with knowledge of scripting languages (e.g. Python, Bash, Powershell)

• Demonstrated logical thought processes through new technologies, systems, concepts and procedures, and the ability to use reports and data to improve operational results

• Document issues leveraging defined processes

• An understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques, virtualization technologies

• Knowledge of hardware or software-based firewalls, load balancers, intrusion detection systems and proxy servers

• Knowledge of relational and NoSQL database technology query languages (MSSQL, MySQL, Cassandra and CouchDB, etc)

• Knowledge of CI/CD tools like Harness, Chef, Puppet

Helping people discover their story is at the heart of ours. Ancestry is the largest provider of family history and personal DNA testing, harnessing a powerful combination of information, science and technology to help people discover their family history and stories that were never possible before. Ancestry’s suite of products includes: AncestryDNA, AncestryProGenealogists, Fold3, Newspapers.com, Find a Grave, Archives.com, and Rootsweb. We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at http://ancestry.com/careers

As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base salary range for this position: $60, 300 - $75,420 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE.

*Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23)

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law.  For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.  

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.