About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 40 billion records, over 3 million subscribers and over 23 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing the most important information about themselves and their families.

We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. 

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

At Ancestry, we’re dedicated to delivering accurate, high-quality content that powers exceptional customer experiences. As a Content Production Associate, you’ll ensure content workflows run smoothly, from managing schedules and resolving technical issues to collaborating across teams and maintaining data integrity. This role is ideal for someone who thrives in a structured environment, enjoys repetitive tasks done well, and takes pride in both precision and productivity. If you’re detail-oriented, tech-savvy, and eager to grow within a collaborative team, we invite you to join us and make a meaningful impact.

What you will do...

Content Production & Quality:
Execute high-volume content tasks with accuracy, speed, and consistency. Meet daily Image Per Hour (IPH) goals while maintaining attention to detail and data integrity across all deliverables.

Technical Issue Resolution:
Troubleshoot and resolve technical issues related to VPN and AWS access to minimize downtime and ensure a smooth workflow.

Scheduling & Reporting:
Own monthly scheduling processes and submit weekly Workforce Management (WFM) reports. Ensure timely updates on task completion and identify process inefficiencies.

Cross-Functional Collaboration & Vendor Relations:

Foster strong cross-functional collaboration by participating in daily standups, sprint planning, and quarterly offsite events, while identifying and communicating vendor feedback to resolve issues, enhance workflows, and align teams around shared objectives.

Process Improvement:

Proactively engage in side projects (e.g., Fold3, Title Research, Data Labeling, Paper Scanning) to develop new skills and improve team efficiency. Contribute to process innovation and knowledge-sharing efforts.

Who you are...

• 1+ years of experience in content production or operational support roles

• High School Diploma or GED required

• Comfortable with repetitive tasks while maintaining accuracy, consistency, and engagement

• Strong verbal and written communication skills

• Able to quickly learn new technical tools, systems, and processes

• Accurate typing speed of 40–50+ WPM

• Proficient in Microsoft Office and general computer applications

• Basic problem-solving skills and sound judgment in escalating issues

• Highly detail-oriented and organized in managing multiple priorities

• Able to work independently and collaboratively in a fast-paced environment

• Experience with editorial/writing tasks or historical archival work preferred, but not required.
   

Key Competencies...

• Content Accuracy & Productivity

• Demonstrates consistent output, meets productivity benchmarks, and maintains high-quality standards across deliverables.

• Technical Proficiency & Troubleshooting

• Quickly adapts to new tools and systems, resolves issues independently, and ensures minimal disruption to workflows.

• Collaboration & Communication

• Contributes to team goals, participates in group discussions, and communicates clearly across functions and with external partners.

• Customer Impact Awareness

• Understands how individual contributions support the broader business and enhance customer experience.

Helping people discover their story is at the heart of ours. Ancestry is the largest provider of family history and personal DNA testing, harnessing a powerful combination of information, science and technology to help people discover their family history and stories that were never possible before. Ancestry’s suite of products includes: AncestryDNA, AncestryProGenealogists, Fold3, Newspapers.com, Find a Grave, Archives.com, and Rootsweb.

We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at http://ancestry.com/careers. As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base hourly rate for this position: $13.41 - $16.74 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE

.*Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23)

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law.  For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.  

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.